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February 19, 2020
 
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Amazon employees and their families living in Seattle will now have access to tech-enabled Amazon Care, CNBC first reported. This comes roughly five months after the news emerged that the company was planning this roll out. 

Like many services on the market, the tech giant will be offering face-to-face and virtual care options. 

Patients will be able to access care through multiple channels including a texting, video chat, and a mobile care clinic, where a nurse will come to the patient’s home or office. The service will also allow patients to get their medications deliver via a “Care Courier” at their home or office. 

According to the website, the services can address everyday health, urgent care, sexual health, travel consultations, and general health questions. So far, the plan’s care team is made up of doctors, nurse practioners and registered nurses. 

The company specified that the service won’t impact a patient’s relationship with their current doctor and it won’t impact their health insurance eligibility or enrollment. 

Amazon’s care is delivered through Oasis Medical’s services. The service is subsidized by Amazon for employees and their dependents. The texting service is free for members, however, there is a fee for the video care and mobile care. 

WHY IT MATTERS

It’s no secret that big tech has been interested in the health space, and has the resources to make it happen. Amazon’s been closely watched after it announced a major collaboration with Berkshire Hathaway and JPMorgan Chase to build an independent, nonprofit healthcare company with the goal of increasing user satisfaction and reducing costs in 2018. However, there still a lot of unknown about what this joint venture, named Haven, will look like or mean for healthcare. 

Over the last few years there have also been many rumors that Amazon was considering its own clinic for employees, and the industry has already seen plenty of speculation about what the move might mean. 

Amazon is also looking to the pharmacy space. In 2018 it announced that it was acquiring virtual pharmacy PillPack for $753 million. This service has since gone live and is now called PillPack by Amazon Pharmacy. 

THE LARGER TREND 

Amazon isn’t the only employer looking to provide more care channels for its employees. For example, Apple, quietly launched its own employee clinic network called AC Wellness in early 2018. 

In October Walmart announced that associates in Colorado, Minnesota and Wisconsin can choose to participate in a telemedicine program that provides virtual care for $4 per visit. 

 
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Israel’s Sheba Medical Center is preparing to take custody of the 12 Israeli passengers onboard the Diamond Princess, the cruise ship that has been quarantined in Japan for several weeks because of the COVID-19 coronavirus.

The group does not include any confirmed cases — the two Israelis in that number are being treated in a hospital in Japan — but nonetheless Sheba is taking precautions to house the group in a special quarantined area of the campus, and to treat them in a way that minimizes contact with staff.

That’s where telehealth comes in, in a somewhat unusual use case: not to treat patients who are far away, but to treat patients who are on the hospital grounds.

Sheba is working with two vendors to make telemedicine care work for these patients. Longtime remote monitoring partner Datos, whose platform they used to develop a monitoring program and treatment protocols, and Tyto Care, a new partner who will provide the devices  and the consumer-friendly user experience essential to allow patients to conduct exams without medical staff present.

WHY IT MATTERS

For both companies, the needs of a high-pressure situation showcase some of their products’ strengths.

“One of the main things in our platform is the fact that in a few hours from the moment they decided they wanted to have a dedicated corona program, they had it. It’s drag and drop,” Datos CEO Uri Bettesh told MobiHealthNews. “For the coronavirus there’s a thermometer, blood pressure cap, and a C02 device, all connected by a tablet. And that tablet also facilitates virtual visits through the platform."

Sheba had already implemented a number of remote patient monitoring platforms through Datos, but Datos’s system is designed to make it easy to create new programs without needing outside technical help. Sheba will also use Datos’s platform to continue to monitor these patients once they’re discharged, sending them home with specialized tablets that will remind them to check certain vitals and facilitate regular video checkups.

For Tyto Care, the relevant value proposition is twofold.

“Our capability to listen to the lungs and identify findings there is one of the main reasons Sheba implemented Tyto in this area,” Eyal Baum, the company’s director of strategic accounts, explained. “But another advantage is Tyto was designed for consumers. We are maybe the only stethoscope that is designed for consumers. And this is another reason Tyto is being used, they wanted those patients to be able to use those devices on themselves.”

Tablets and connected devices will be waiting for patients in the quarantine area when they arrive, and will be able to be continuously monitored by Sheba staff while having very limited physical interaction with them. Physicians have already been trained on the systems and are ready for the patients’ arrival tomorrow.

“In certain situations, like if you need to do a blood test, you need to be in contact,” Tyto Care CEO Dedi Gilad said. “But they are trying to reduce the need to be in contact. The fact that patients can do the exam on their own can really limit the alert level.”

THE LARGER TREND

COVID-19 is the first major disease outbreak in the last several years, so it presents an opportunity, if not an obligation, for the many digital health companies and technologies that have emerged in that time to see what they can do to help.

This past Friday, MobiHealthNews rounded up a number of those efforts.

ON THE RECORD

"If and when the virus does come to Israel, we may end up being overwhelmed with a large number of coronavirus cases, all diagnosed at the same time, which could result in both staff and patients being at risk despite taking the most extreme precautions," Dr. Galia Barkai, head of telemedicine services at Sheba, said in a statement. "Datos' solution can help us greatly reduce this risk by enabling us to monitor less severe patients outside the hospital, in the relative safety and comfort within their homes, with the telemedicine app enabling us to communicate with them via video whenever necessary."

 
 
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By HIMSS Insights
 
Connected Care is about patients moving smoothly from their home through the continuum of care and back, depending on their medical needs and facilitated by data that is immediately available wherever it's needed. Making data available is about interoperability, but in a broad sense. IT tools have to be able to communicate, and so do the people involved. Healthcare made some progress recently with technical standards, but are we improving human-to-human interoperability too?

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Today, industry players are zeroing in on the best ways to assess these new technologies coming into the market. But each stakeholder has a different priority — which means a different way of evaluating these tools. This month MobiHealthNews will be taking a closer look at how digital tools are validated and assessed by health systems, payers and investors.
 
 
 
 
 
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