CIO

Stay up to speed with the day's top stories for IT leaders

CIO First Look

May 19, 2022

10 top enterprise service management systems—and how to choose

Enterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to look for. Read more ▶

Image: Sponsored by HCL: Effectively Manage All Endpoints, No Matter Where They Are Located

Sponsored by HCL: Effectively Manage All Endpoints, No Matter Where They Are Located

IT and security admins need a more permanent solution to protecting endpoints outside of the corporate walls.

How to make the consultant’s edge your own

By dodging your culture of silence and offering employees an escape from the bureaucracy of blamestorming, consultants show how to discover and address root causes.

5 hidden costs of working with alt data

Alt data offers enterprises the opportunity to gain competitive advantage, but the costs of integrating it into business workflows may be more than you think.

Image: Five areas where EA matters more than ever

Five areas where EA matters more than ever

Businesses are employing enterprise architecture to improve product delivery, risk management, and even employee retention, among other business-critical uses.

From CIO to COO at DXC Technology

Because everything DXC was doing operationally involved technology, DXC’s CEO saw then-CIO Chris Drumgoole as the perfect candidate for the COO position.

Precision Medicine Group’s Michael Stoeckert on IT healthcare ecosystems

Michael Stoeckert, Global CIO, Precision Medicine Group, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss servant leadership culture, employee experience focus, global diversity efforts, IT healthcare ecosystems and more. This episode is sponsored by the Fairfax County Economic Development Authority. Learn more at FairfaxCountyEDA.Org.

6 business risks of shortchanging AI ethics and governance

Factors inherent to artificial intelligence and its implementation can have dire ramifications for your company if ethics and governance aren’t baked into your AI strategy.

Ciena takes aim at the ‘ticket-less’ call center

The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.

5 tips for building your innovation ecosystem

If it’s innovation you’re after, look beyond the brand names. Chances are, they’re not as innovative as you may think.

CIO
Facebook Twitter LinkedIn
© 2022 CIO
140 Kendrick Street, Building B
Needham, MA 02494