Not long ago…
My mentor Verne Harnish shared an incredible tip he learned from his friend Dee Hock, the founder of Visa International.
Any time you’re making an important hire, ask yourself this:
1. “What if this person worked for our biggest competitor?”
If you don’t care, then maybe they’re not the right person for you.
But if you do care, then hire that person if they meet the following criteria in order:
- Integrity - Motivation - Capacity - Understanding - Knowledge - Last and least, experience.
Here’s why according to Dee: Without integrity, motivation is dangerous.
Without motivation, capacity is impotent.
Without capacity, understanding is limited.
Without understanding, knowledge is meaningless.
Without knowledge, experience is blind.
***** In addition to #1…
There’s two more “team facing” questions I’ve found to be especially powerful:
2. “Would you enthusiastically rehire everyone on your staff?”
If not, you need to address this ASAP.
Also, if you wouldn’t rehire someone…
3. “Is it a matter of skill or commitment?”
Both are your responsibility as a leader…
But each of them requires a separate solution.
If skill, then it’s on you to provide sufficient training and support, or start looking for a replacement.
If commitment, then it’s time to have the difficult conversation with that employee so you can set some boundaries and make your expectations clear.
Having a conversation like this also lays the groundwork for letting that person go if they don't change their attitude.
As my good pal Bedros likes to say…
“Leadership is the problem, and leadership is the solution.”
Success Loves Speed,
Craig
PS - If you’re ready to 2X your income (or more) while working 10 less hours per week...
... Just REPLY to this email with the words “2X 10 LESS” and we'll set up a time to chat with you to find out if we can help.
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