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Free Webinar: Build Agility into Your Contact Center
| Wednesday, November 4, 2020 | Time: 2:00 PM ET / 11:00 AM PT (Duration: 60 Minutes) |
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In the wake of the pandemic, contact centers have had a new opportunity to reflect, reassess and rethink the way we do business, to better prepare us for what is coming next.
Creating this built-in adaptability prepares you and your team to be ready to drive agility and performance; conquer surprise disruptions; and capitalize on new opportunities. |
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| In this webinar, you will learn: What strategies you can apply to build a productive and engaged distributed workforce How to leverage tools and techniques to detect and act on early warnings How to be flexible enough to handle demand swings |
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| | | Cheryl Helm Contact Center Consultant Helm Communications, Inc. |
| | | Chris Bauserman VP of Segment & Product Marketing NICE inContact |
| | | Moderator: Eric Krapf GM & Program Co-Chair, Enterprise Connect, Publisher, No Jitter |
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