All businesses are under immense pressure to improve customer success, sales and ROI. So why aren’t AI-powered tools that help achieve these goals welcomed with open arms? Because it’s more complicated than that.
Organizations are people and they have a corporate culture, individual opinions and traditional ways of doing things. Fortunately, today, contributor Melissa Reeve dives into the deep cultural forces that bind a marketing team, and how this culture can be swayed to adopt AI.
And also today, contributor Greg Krehbiel shares 12 ways that organizations can get the most out of their shiny new CDP.
Chris Wood
Editor