"...insights for scaleups" ( Print-friendly Version > ) HEADLINES: Free e-Book -- Next week, October 2 - 6, is National Customer Service Week. To celebrate, Shep Hyken, customer service guru, is releasing his sixth book, Be Amazing or Go Home. And he's giving away the eBook for the entire week (this week it's just $.99). Here's the link - please take advantage of it and enjoy. Caring Challenge by ZogSports -- Mike Mortellaro, COO of ZogSports wrote a blog challenging every leader to ask themselves five questions about their team: Have I asked about their dreams and career aspirations? Do I know what they want to learn professionally and outside of work? What do they do for fun and am I challenging them to make space for those activities? Would I be comfortable chatting with their parents about the work environment I've created? Would I want my own child's manager to care for my kid the same way I care for my team? Mike was inspired by Bob Chapman's presentation at our last ScaleUp Summit. CEO of Barry-Wehmiller and author Everybody Matters, Chapman shared what we all call his "wedding story." Notes Mike: Bob Chapman's epiphany was realizing that every member of his team is someone else's precious son or daughter. Therefore, like a parent "giving" his child to their future spouse, it is his responsibility as a leader within his organization to care for his team like family. |
Please take 1 minute to read Mike's excellent blog post. FYI, Bob Chapman is going to make another presentation at our upcoming ScaleUp Summit in St. Louis, the home of his firm Barry-Wehmiller. Give to Grow (Gazelles case study) -- to continue the caring/giving theme, my latest Huffington Post piece features founder and CEO Alex Yastrebenetsky and his Cincinnati-based digital analytics firm InfoTrust. One annual tradition is their Thanksgiving Basket Brigade which has expanded to supporting 140 families in their local community and another 20 on the west coast. Besides bringing all the employees together around a common cause, it's a reason to reach out and cleverly thank customers. As I note in the article: The experience is so meaningful to Yastrebenetsky that during the holidays, he wrote a letter to his customers. "I explained how much we appreciate their giving us an opportunity to contribute," he says. |
And it's garnered them important recognition, useful to attracting additional talent. Specifically: InfoTrust's focus on giving has contributed to an outstanding culture that is winning considerable third-party recognition. The company made it onto Inc.'s Best Places to Work for 2017 and made the Best Employers in Ohio list issued by Best Employers in Ohio. InfoTrust is one of only a handful of companies in its state certified as a Great Place to Work by the Great Place to Work Institute. |
Congratulations to Alex and his team for understanding the power of giving. Please take 2 minutes to scan the article for more details. Would You Hire This Guy? -- and this fun 1 minute video highlights one man's approach to getting hired at Zappos - by performing its core values. Thanks to Gazelles coaching partner Jim Jubelirer for sharing. Top 10 Mastermind Event - our 3-day CEO Boot Camp was just named one of the Top 10 Mastermind Events in Entrepreneur magazine. Limited to 10 CEOs each session, the boot camp is an opportunity for me (since I don't personally coach anymore), along with entrepreneur John Ratliff, to share our combined 60 years of experience, knowledge, and contacts in helping these CEOs scale. And it's in a fun and engaging environment. For more information and dates in 2018. EXITING: Thinking about selling the business for $40 million or more? Want to get 25% to 200% more than you thought? Request the whitepaper from the Exit Strategies Summit at Harvard from Denise Richmond at (610) 299-6466 or email at drichmond@stscapital.com EDUCATION: A good friend of mine and someone I consider to be the foremost expert on hiring, Dr. Brad Smart, identified a process to guarantee you're getting the right people in the right seats. Through years of in depth and research and practice, Dr. Brad Smart identified 40 interviewing techniques that are part of the full Topgrading implementation, and we created a video detailing what he considers the 7-mission critical techniques. Click here to submit your name and email so the team at Growth Institute can give you access to the video and email you a copy of Brad's Interviewing Feedback From to continually improve your process. ScaleUp Summit Fall 2017 St. Louis, MO - Oct 17-18, 2017 Scaling Up User Conference Fall 2017 St. Louis, MO - Oct 19, 2017 Scaling Up Business Growth Workshops Calgary, Alberta - Oct 26, 2017 Waukesha, WI - Oct 31, 2017 Cedar Rapids, IA - Nov 1, 2017 Los Angeles, CA - Nov 8, 2017 Columbus, OH - Nov 8, 2017 Oklahoma City, OK - Nov 9, 2017 Austin, TX - Nov 9, 2017 Guadalajara, Mexico - Nov 28, 2017 Fort Lauderdale, FL - Dec 5, 2017 Phoenix, AZ - Dec 05, 2017 Denver, CO - Dec 06, 2017 Providence, RI - Dec 5, 2017 Dallas, TX - Dec 7, 2017 San Diego, CA - Dec 14, 2017 Philadelphia, PA - Jan 18, 2018 Hartford/Glastonbury, CT - Feb 27, 2018 Bethlehem, PA - Mar 13, 2018 Grand Rapids, MI - Mar 15, 2018 Boston, MA - Apr 12, 2018 COACHING: Have you ever wondered if working with a coach might accelerate your company's growth, exponentially? Do you have what it takes to move the dial from good to great? Click here to watch Gazelles International President Keith Cupp describes the four most important attributes of successful clients. Contact us at info@gicoaches.com for more information. And if you're interested in becoming a world-class certified Gazelles International coach, please go to gicoaches.com/becomeacoach for more information. If you determine that we're a fit and wish to join our premier organization, we invite you to contact our Dir. of Coach Engagement at Amy@GICoaches.com or 877.217.2253 ext.700. TECHNOLOGY: Create Accountability – Drive Execution Click Here to Watch a video example. Align is your cloud based business operating system designed to keep you on your path to executing your goals. See, in real time every person in your organization and how they are progressing on their priorities - alongside how they Align to the Company Priorities! Scale Up your Rockefeller Habits implementation with www.alignwithgazelles.com - on your computer, tablet or phone. $5.00 per month gets you started. Better Book Club -- What's your team reading? Increase your books read per team member. Easy, Proven, and in the Cloud at http://www.BetterBookClub.com. Gazelle's Growth Institute® Online Executive Education Baseline Selling - Dave Kurlan Creativity and Personal Mastery - Srikumar Rao Daring Caution Approach to Pricing - Robert Sherlock Fearless Leaders - Cathy Greenberg How to Create Leadership at Every Level - David Marquet Mastering the Complex Sale - Jeff Thull Nail It Then Scale It - Paul Ahlstrom Sumo Advantage - Bernie Brenner The Seven Imperatives of Great CEO's - John Wilson Why Growth Companies Stop Growing - Dave Power Online Master Practitioner Certification courses Topgrading Mastering the Rockefeller Habits Summits & Conferences Great Game of Business with Jack Stack Did you miss previous insights? - read here Read Verne's Insights on Kindle http://www.amazon.com/gp/product/B003SX13YI Sign up for Verne's Weekly Insights |