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Sympathy acknowledges that users are having difficulties, but empathy goes further by understanding the users' needs and motivations.

Test early and often is a key recommendation for UX research. Dora Brune shares her approach, including regular Open Test Labs to engage more product teams and make user research more agile. Kinder Eggs make for a nice warmup task, even in remote tests. (Recorded at a participant panel at the UX Conference.)

Create low-fidelity, low-commitment rapid user interface prototypes to can get early user feedback. Video shows how to conduct user testing of these simulated screens, with examples of the kinds of usability problems you can discover by testing different kinds of prototypes.

Americas/Europe 
December 4 – December 10
Full-day courses

US/Asia/Australia 
January 8 – January 21
Half-day courses

Americas/Europe 
February 12 – February 18
Full-day courses

Full event program describing all full-day UX training courses and the virtual conference format.

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