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Tuesday Update

CompTIA ChannelCon: Attending CompTIA ChannelCon? We’re on site today (Tuesday) through Wednesday. Track all conference developments on our home page.

TODAY’S LINEUP

Here are five reasons why IT service desk and help desk tickets don't get closed or resolved. Plus, five recommended fixes for MSPs.


Managed cloud provider Rackspace introduces Amazon Web Services (AWS) customer migration services. Rackspace VP Prashanth Chandrasekar explains.


CompTIA ChannelCon 2017 updates & news from Agiloft, Avast, HP, Ingram Micro, Intermedia, Intronis, Marketopia, ScanSource, Tech Data & The 2112 Group.


Global IT provider PhoenixNAP adds Carbonite's DoubleTake replication software to the company's Disaster Recovery as a Service (DRaaS) portfolio.


Carbonite CEO Mohamad Ali wants to build the de facto data protection leader for SMB and midmarket customers. Partners are required. Here's the strategy.


IBM cuts contractor positions from Watson Health, cognitive computing and artificial intelligence team, according to WRAL TechWire.


How channel partners can profit from cloud, managed and security services for retailers, according to Ingram Micro's Marty Battaglia.


Updates involving BMC Software, CA Technologies, CompTIA, Datto, Geek Squad, Intel, Maintech, NetApp, Nexogy, Oracle, Pax8, Samsung, Veeam & more.


Bomgar launches secure remote access channel partner program for VARs and MSPs that want to safely access, control and troubleshoot customer systems.


New Salesforce Service Desk Cloud offers faster deployment, AppExchange integrations, and a better user interface for customer support, the company claims.


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