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| Case Study: Avaya Having a customer-centric culture means a big focus on providing consistently strong customer service. Not long ago, the credit union launched a new internet banking service, which resulted in a significant uptick in call volumes to the call center. Some members calling in were not hearing the correct recorded announcements. A call was put in to Avaya Support.
Read what happened next. Read More ▶ |
| Social media marketers point out some of the biggest (and most costly) mistakes companies make when using Facebook, Twitter, Instagram and Pinterest – and offer advice on how to avoid making these social faux pas. Read More ▶ |
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| Ransomware is on the rise and promises to be an even bigger threat in 2017. Here are five ways to protect against attacks. Read More ▶ |
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| It used to be that you had to make a network equipment investment and live with it throughout its useful life, regardless of how the needs of your business changed. But networking is moving rapidly beyond those limitations. Read More ▶ |
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| Back in January, Scandinavian gamers hijacked a New Hampshire medical center's server to host "Call of Duty: Black Ops" sessions. When asked about that incident, Stephen Heaslip of the gamer site Blues News told Network World that hackers are not the most likely individuals to commandeer corporate servers for illicit gaming: Such appropriations are more often the work of IT administrators, he said. Read More ▶ |
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| Every employee is on a mission to find the next SaaS application that will make their job easier. With nothing more than a credit card and an expense report, anyone within the organization can sign-up for a new application in minutes. Read More ▶ |
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| If you've just bought one of IBM's TotalStorage Enterprise Storage Servers and happen to know the right sales representative, you get a unique add-on for your new storage array: a fin. A shark fin, that is. Read More ▶ |
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| Steampunk design has taken root in everything from computers to iPhones Read More ▶ |
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| White Paper: Avaya Whether on premise or in the cloud, an end-to-end customer engagement solution can maximize the value of every interaction by delivering consistent, personalized service the way the client wishes to communicate.
This Q&A will answer all your communication needs questions. Click here for more. Read More ▶ |
Join The Network World Communities As network pros you understand that the value of connections increase as the number of connections increase, the so called network effect, and no where is this more evident than in professional relationships. Join Network World’s LinkedIn and Facebook communities to share ideas, post questions, see what your peers are working on and scout out job applicants (or maybe find your next opportunity).
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| SLIDESHOWS 7 ways new sys admins can boost career trajectories Read More ▶ |
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