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Five tips to improve your hcaHps scores

From improved staff responsiveness to noise reduction, technology can play an important role in improving patient comfort and satisfaction

Increasingly, financial incentives for hospitals and health systems are tied to the patient satisfaction metrics measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.

As organizations explore ways to improve these scores, it’s important to evaluate the underlying communication technology that can enhance the patient experience.

A preview of the five tips:

Heed the call button
Nix the noise
Impress the patient

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