Stay up to speed with the day's top stories for IT leaders
May 17, 2022
Factors inherent to artificial intelligence and its implementation can have dire ramifications for your company if ethics and governance arenât baked into your AI strategy. Read more â¶
Managing security credentials and minimizing the risks of cloud jacking can be challenging. The Security Service Edge framework and associated tools can help.
The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.
If itâs innovation youâre after, look beyond the brand names. Chances are, theyâre not as innovative as you may think.
The Great Resignation has ushered out command-and-control style leadership in favor of empathy and empowerment. These tech leaders put those principles into practice.
ITIL is a framework of best practices for delivering IT services. ITILâs systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
Steve Jobs fell for it, so did Steve Sewell, founder of Builder.io, among countless others. But avoiding it takes just a simple mindset shift.
Progressiveâs in-house IT Programmer Bootcamp reskills select non-tech staff for tech roles, filling organizational skill gaps and enhancing retention by investing in employeesâ careers.
Predictive analytics tools comb through your data to divine visions of your business future. Hereâs an overview of the wide array of options available today.
As enterprises step up efforts to enhance customer experience, Oracle is integrating data from its Unity Customer Data Platform (CDP) into its Oracle Service application, as part of the companyâs Fusion Cloud Customer Experience (CX) offering.
