What should you consider when staffing your PFS department? Read below to find out
 
 

No matter what kind of facility you work in, the key to an effective patient financial services (PFS) department lies in its staff.

The roles in the department must be appropriate for the facility’s needs; they must also be staffed with the right people possessing the proper skills.

When staffing PFS, consider the following aspects of your organization:

  • Payer mix

  • Payer shifts in reimbursement

  • New trends in claims

  • Need for specialists

  • Audit and appeal volumes

  • Complexity of service lines and future development initiatives

The Contemporary Guide to Patient Financial Services will help you determine what the proper staff makeup is for your facility.

You’ll learn when to outsource and when to keep activities in-house, identify the best key performance indicators to determine success, and ensure each staff member is trained correctly.
 
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