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Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit.

How to Make a Call Center Knowledge Base Reps Actually Use

A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.

High Call Center Queuing Times? 5 Causes With Easy Fixes

Discover the best ways to get call center queuing times under control without telling agents to work harder.

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7 Security and Compliance Tips From ISC2 Security Congress

An IT and security compliance analyst distilled seven ways to forge effective synergies between IT and broader business goals.

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Zscaler Report: Mobile, IoT, and OT Cyber Threats Surge in 2024

A new report reveals a 2024 surge in mobile, IoT, and OT cyberattacks, highlighting key trends and the need for zero-trust security.

AI Medical Advice Risks: 22% Harm Rate with Copilot Use

Study reveals alarming risks of AI medical advice from Copilot and highlights the urgent need for professional guidance in healthcare.

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