How social media adds value to CRM

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Mar 29, 2016
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6 ways Twitter can help your business go beyond PR

Experts in lead generation, marketing and customer service discuss some of the best business uses for Twitter – from finding new employees and customers to helping existing ones. Read More

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Your Must-Read Stories

How social media adds value to CRM
Facebook engages Safety Check after Brussels attacks
How to turn off Twitter's algorithmic feed and see tweets in chronological order
Facebook kills off BlackBerry support, just like WhatsApp
Microsoft 'deeply sorry' for Tay chatbot, will bring it back when 'vulnerability' is fixed
Microsoft says it's making 'adjustments' to Tay chatbot after Internet 'abuse'
The Internet turns Tay, Microsoft's millennial AI chatbot, into a racist bigot
Microsoft's Millennial Twitter chatbot is both totes cringey and epically awesome
Meet Tay, Microsoft's new AI chat bot
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How social media adds value to CRM

If CRM platforms want to connect with front-line sales and marketing staffers, tapping into social signals is not a ‘nice to have,’ but a ‘need to have’ feature. Read More

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Facebook engages Safety Check after Brussels attacks

Facebook activated its Safety Check service Tuesday for users living near Brussels after a series of terrorist attacks killed at least 34 people and wounded 200. Read More

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How to turn off Twitter's algorithmic feed and see tweets in chronological order

Here's how to turn off Twitter's new algorithmic feed that shows the "best tweets first." Read More

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Facebook kills off BlackBerry support, just like WhatsApp

WhatsApp is leaving BlackBerry, and now its parent company Facebook is too. Read More

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Microsoft 'deeply sorry' for Tay chatbot, will bring it back when 'vulnerability' is fixed

Microsoft said it completely underestimated how the Internet would use the Tay chatbot to promote "wildly inappropriate and reprehensible words and images." Read More

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Microsoft says it's making 'adjustments' to Tay chatbot after Internet 'abuse'

Microsoft's 'social experiment' revealed a lot about Internet culture. Read More

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The Internet turns Tay, Microsoft's millennial AI chatbot, into a racist bigot

Microsoft's chatbot, Tay, learned hateful rhetoric through its online interaction with others. Read More

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Microsoft's Millennial Twitter chatbot is both totes cringey and epically awesome

Microsoft's new research chatbot, accessible via Twitter and other services, offers an... enlightening take on Millennials. Read More

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Meet Tay, Microsoft's new AI chat bot

Attention all 18- to 24-year-olds in the U.S.: Tay is online now, and she wants to chat with you. Read More

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