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Top stories for IT leaders

CIO First Look

August 26, 2021

8 tips for improving customer experience

CX is the new IT imperative. Here’s how IT leaders can staff up, get agile, and spearhead tech initiatives that deliver experiences that win over customers. Read more ▶

Image: Customer experience: The new IT imperative

Customer experience: The new IT imperative

CX has become a key factor for company success, and CIOs are rethinking operations and organizational culture to ensure customers remain squarely in focus with everything IT does. Read more ▶

4 digital customer experience success stories

Walmart, Ally Financial, and Raytheon are among the wide range of companies that have moved rapidly to build out new digital services to accommodate customer preferences. Read more ▶

7 ways to rebuild a failed IT organization

Your CIO predecessor had some unique ideas about IT leadership — most of them terrible. Now it’s your job to clean up the mess. Here’s what how to get IT back on track. Read more ▶

Image: 5 essential traits of elite business analysts

5 essential traits of elite business analysts

Learning to tell stories about data to colleagues across the organization is a must for this fast-growing career. Read more ▶

IT navigates the ‘Great Resignation’

With the pandemic causing many to reevaluate lives and career, IT organizations must embrace creative work models and source from new venues to stem an escalating talent crunch. Read more ▶

CBAP certification: A high-profile credential for business analysts

Is the Certified Business Analysis Professional a worthwhile cert for advancing your BA career? Here we offer training and exam info, salary data, and more. Read more ▶

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