The use of genAI-powered assistants by online shoppers is up 13x, according to the latest Adobe Analytics holiday report. No small part of this new wave of AI agents is Salesforce, which launched Agentforce last fall. Today, Editorial Director Mike Pastore gives us a rundown of Agentforce’s roster of agents and how they aim to transform customer experience and simplify marketing processes internally.

That helpful guide should calm some nerves rattled by the number of AI-powered tools flooding the martech market. However, for those needing more solace, contributor Lisa Peyton offers a soothing process to consider as we embrace the AI-first mindset.

One last thing, if you haven’t taken our 2025 State of Your Stack survey, take a couple of minutes to tell us about your martech stack and your plans for it in the near future.

Chris Wood,
Editor

 
Semrush ad: Rank higher with AI-improved content

Salesforce

Salesforce Agentforce: What you need to know

mt-WYNTK-white

Salesforce Agentforce represents the shift from generative AI to agentic AI. Here's what you need to know about the platform.

Marketing management

Start the new year with an antidote for AI anxiety

Mindfulness-and-meditation-concept

Feeling overwhelmed by AI? This three-step guide helps you reclaim focus, reduce stress and use AI tools with confidence.

Ecommerce

Holidays deliver on record-setting ecommerce expectations

Female-shopper-customer-shopping-on-ecommerce-website

U.S. consumers spent $241.4 billion, up 8.7% YoY, according to Adobe Analytics.

MarTech webinar

Data-Driven Strategies for Retail Success

Join-our-webinar-save-your-seat

Learn how leading brands are revolutionizing the ecommerce experience through advanced data-driven strategies.

Marketing technology

Optimizing LLMs for B2B SEO: An overview

typing-blogging-keyboard-ss-1920

Learn B2B SEO strategies for LLM-driven search platforms, from user intent matching and AI feature optimization to authority building

MarTech state of your stack survey.

B2B marketing

Break down silos with a 4-pillar foundation for account-based expansion alignment

Team-alignment-concept

This approach focuses on GTM alignment, including shared goals, clear roles, collaborative communication and unified metrics.

First-party data

Discover the power of first-party data

Operationalizing-First-Party-Data-in-Advertising

Navigating today’s complex advertising landscape requires a privacy-first approach. That’s why MarTech and OneTrust teamed up to create this must-read white paper for marketers.

Retail media networks

Retail media networks continue to grow: 2025 predictions

2025_mt_predictions_1

We’ll see more non-retail networks, data collaborations and in-store experiences as the RMN space matures.

Your voice matters

How does your martech stack stack up?

The-truth-behind-martech-stack-composability

More tools, fewer tools, or the same… how has your martech stack changed? Share your experience in the 2025 State of Your Stack Survey.

Take the survey.

What else we're reading

Good reads and conversations to help good marketers get better.
 

MarTech research

Surveys and research reports to make you a more-informed marketer
  • The 2024 MarTech Replacement survey tracks the replacement of applications in the martech stack yearly. Download the 2024 report (no registration required).
  • NEW! Take our 2025 State of Your Stack survey and share your vision for your team’s martech stack. We’ll unveil the findings in 2025 and share them with the community.
 

What they're saying

 

From Search Engine Land