| In 2023 we launched a communication campaign to ensure all health & social care providers and professionals understand what these changes are, what they mean for them and what they need to do to prepare for these changes being implemented. To help us measure how successful this campaign has been so far, we want to know how well you understand these changes. To help us do this we'd like your feedback through a short survey. In a new masterclass video Lisa Annaly, Head of Analytic Content at CQC, talks through how scoring features in our new assessment model. Lisa also answers some frequently asked questions to help your understanding of our scoring methodology. If you're not already, sign up to our provider portal and save yourself time by submitting notifications online quickly and easily. Recent improvements Save your notification forms as draft midway through completion and come back to them later See your notification history If you are the Nominated Individual, delegate access to others in their organisation so they can complete notifications Notifications You can submit the following notifications through the provider portal: SN16: Death of a person using the service SN17: Death of a detained mental health patient SN18: Allegations of abuse SN18: Events that stop a service running safely or properly SN18: Serious injury to a person using a service You can complete the following registration activity through the provider portal: Register as a new provider Register as a new manager Cancel your provider registration Cancel your manager registration To create a portal account, you need to be either a registered manager, nominated individual or main partner for a CQC registered provider. You will also need to use an email address that is registered with CQC and is not shared with any other registered person. If you need to update your contact details you can do that on our website. Thank you for your patience while we continue to make improvements. If you need any support, please contact providerportalqueries@cqc.org.uk Assessment frequency We're working towards publishing more detail on how frequently we'll assess providers going forward. To support this work we'd like some feedback on some initial questions. Take the survey to share your thoughts. Relationship management We're developing our approach to relationship management. To support this work we're looking for your feedback around some initial questions. Complete this short survey to share your views. You can now get in touch with us directly about financial matters by emailing our Contact Centre, instead of contacting NHS Shared Business Services (SBS). They will resolve your payment-related queries or put you directly in touch with our Finance team to help you. The new contact details and updated guidance are available at www.cqc.org.uk/fees. | 