Dubai National Air Travel Agency, or dnata, is considering to automate the passenger experience at airports operated by the agency across the world, dnata CEO Steve Allen told Arabian Business in an exclusive interview. “On the passenger side, we will be looking for more automation of the passenger experience – we are looking at introducing handheld devices for check-in and boarding, which will eliminate the need to queue at desks,” Allen said, adding that biometrics will also be enhanced in the process.