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Enterprise Connect Webinars - Together with No Jitter

Accelerating Actionable AI in the Contact Center

Wednesday, August 26, 2020 | Time: 2:00 PM ET / 11:00 AM PT

(Duration: 60 Minutes)

The current environment is driving accelerated rollouts of AI in contact centers, to deal with urgent new demands. And organizations are finding they can implement AI and see measurable benefits much more quickly than they thought, with some implementations going live in as little as 15 days.

In this webinar, the industry’s leading contact center analyst will discuss AI in the contact center with leaders from Genesys and Google Cloud. You’ll learn about case studies and how AI-driven analytics can help contact centers better understand their customers’ journeys and plan accordingly. You’ll also gain insight into the ways in which the current disruptions may drive longer-term trends.

Sponsored by:

Hosted by:

You will learn:

What near-term challenges your contact center may be able to address with AI
How to make sure your short-term AI implementation meets your goals
How private and public sector contact centers addressed recent disruptions by implementing AI quickly and effectively