The Australian Communications and Media Authority has found Telstra failed to suitably notify almost 50,000 customers that the maximum speeds advertised in their internet plan were not attainable with the NBN infrastructure available to them.



Cricket Australia, which procures and deploys technology for all state and territory associations, has chosen Dialpad’s Cloud Contact Centre to assist them with their call centre operations. This ensures that their customer support team is connected with members wherever they are.

IBM has announced a new five-year deal with SpinTel, an independent Australian telecommunications and internet service provider. The deal will use IBM’s hybrid cloud and Watson AI to improve customer experience, including reducing waiting times.

If you're working from home - and with lockdown after lockdown, so many of us are - Creative Labs wants to ensure you have the best audio and video experience. The company has bundled three of its products together to make a work-from-hit kit.

Since founding Acronis in 2003, and becoming its CEO in 2013, Serguei Beloussov has built the world’s most dynamic and vibrant cyber protection business, and is now passing the baton to Patrick Pulvermueller, with both continuing to work on extending Acronis’ leadership.

Lumea and Ciena announced their collaboration to transform Lumea’s telecommunications services to offer customers high-speed 100G+ Wavelength services.

And as always there's plenty more today, so for all the news please visit www.itwire.com.

Stephen Withers, newsletter editor, iTWire



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