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Enterprise Connect Webinars - Together with No Jitter

Delivering on the Digital Urgency for Customer Service in the Pandemic Era and Beyond

Wednesday, September 9, 2020 | Time: 2:00 PM ET / 11:00 AM PT

(Duration: 60 Minutes)

Consumer demands and pandemic-driven safety concerns have transformed customer behavior, accelerating the pace of digital transformation for customer service and engagement. But how can contact centers deliver on these new requirements?

Jointhe leading contact center analyst, Sheila McGee-Smith, to discuss how your contact center can achieve your digital transformation goals and make the most of the new technology/business trends to improve your customer service.

Sponsored by:

Hosted by:

You will learn:

What’s driving the need for contact center-led digital transformation
How enterprises can use advanced contact center technologies to drive their digital transformation
How new contact center systems improve customer experience