mlns='http://www.w3.org/1999/xhtml'>
Free Webinar: Digital Transformation in the Contact Center
Wednesday, September 9, 2020 | Time: 2:00 PM ET / 11:00 AM PT (Duration: 60 Minutes) |
|
|
|
Demographic shifts and the pandemic response have changed customer behavior, bringing digital transformation of customer service and engagement to the top of enterprises’ agendas. But how can contact centers deliver on this new, urgent requirement? Join leading contact center analyst Sheila McGee-Smith to understand how to leverage new technology and business trends to improve your customer service. |
|
|
|
In addition, you will learn: What’s driving the need for contact center-led digital transformation How enterprises can use advanced contact center technologies to drive their digital transformation How new contact center systems improve customer experience |
|
|
|
| Sheila McGee-Smith President & Principal Analyst McGee-Smith Analytics |
| Sam Hahn Technology Evangelist eGain |
| Moderator: Eric Krapf GM & Program Co-Chair, Enterprise Connect, Publisher, No Jitter |
|
|
|
|