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Meeting Details:

Title: AI agents + Human agents: How the Future of CX Will Blend Both

Date: February 13th, 2025

Time: 2 PM EST

Duration: 1-Hour

Objective: In this webinar, Heather Reed, PhD, Product Manager at ASAPP, and Brian McNabb, Director of Product Management at ASAPP, will explore how AI and human agents can reshape the contact center to substantially improve customer satisfaction and increase capacity. They’ll share strategies for deploying AI solutions that empower your team, enhance customer interactions, and deliver measurable business value.

You will learn:

Key trends in AI and human agent collaboration in CX.
Real-world examples of AI boosting satisfaction and managing higher volumes.
Insights into the future of human agent roles in an AI-driven contact center.
The role of AI-native solutions in delivering scalable, personalized experiences.

Discover how to integrate AI and human agents to enhance customer experiences, increase capacity, and stay ahead of the growing demands of today’s customers.