PRACTICAL WISDOM FOR LEADING CONGREGATIONS
 
In times of crisis, hurting people want a relevant response. We heard this longing in the fatigue with the phrase "thoughts and prayers" after the school shooting in Parkland, Florida. Hurting people want a response to their pain that meets their pain in meaningful, not trite, ways.

It's in these times of crisis, like after the school shooting in Parkland, Florida, that your church has never been more relevant and necessary. It's because we are people of faith, believing in the power of prayer, that we offer our prayers. But more than that, we can be present and provide stabilizing, spiritual support to people in pain. Ministry is a verb. Ministry is action. And during times of crisis, crisis response is the effective and appropriate response ministry.

Crisis response ministry is an organized, compassionate and spiritual response provided by specially-trained clergy and lay-ministers.

The concept of crisis is often misunderstood - especially by those in crisis. Many people think that crisis must be a "newsworthy" event. In fact, crisis isn't even the event. Instead, it's a condition (or state of being) that happens as a result of a critical event. Crisis is the natural and expected reaction to an unnatural and unexpected event.

The level of crisis isn't determined by how big or small the event; it's determined by one's personal connection to the event.

Want to quickly assess potential for crisis following a tragedy? Ask these questions:
  1. Does the person perceive the event as unexpected? Did the person see it coming? Or, do they feel like they were caught off guard?
  2. Does the person feel like the event was powerful, intense or severe? Do they feel off balance or overwhelmed as a result of the event?
  3. Does the person feel personally involved with the event? If the person was not directly involved in the event, do they feel connected to the people, places and/or things involved in the event?
 
CAN THESE BONES PODCAST: MARTY ST. GEORGE ON ORGANIZATIONAL CULTURE
Ask any JetBlue Airways crew member the company's five values, and he or she can rattle them off: safety, caring, integrity, passion and fun. Naming those values isn't just a rote exercise, says Marty St. George, the executive vice president for commercial and planning at JetBlue; it reflects deeply held convictions that guide decision making at every level of the company. In this conversation, St. George and "Can These Bones" co-host Laura Everett explore the lessons an airline executive can teach Christian leaders about creating a healthy organizational culture through team building, leadership training and talent cultivation.


 
IDEAS THAT IMPACT: CRISIS MINISTRY
Do the right thing
Communication consultant Anne Curley would never wish a crisis on any institution, church-related or otherwise, but handled well, a crisis can be an opportunity for growth in faithfulness and trust, she said. The key, especially for church leaders, is to remember that people can take the truth. They expect the truth.

Leaders take the blame
Rather than dodging responsibility in a crisis, Christian leaders should admit what went wrong, apologize and make things right, says a professor of communications at Asbury University.
 
All in the same boat: A lesson in crisis leadership
In the midst of a storm, sometimes you need leadership from a whole bunch of people, all doing what they do best, writes a managing director of Leadership Education at Duke Divinity.
 
 
FROM THE ALBAN LIBRARY
by Bruce Epperly

Pastors today are overwhelmed by the perfect storm of too many responsibilities, too few resources, and too rapid congregational, cultural, and technological changes. Many of them confess that the cares of modern ministry have nearly choked the life out of their holy service. Here is a resource for integrated personal and professional transformation and healing for pastors, better equipping them to be effective spiritual leaders for the long haul of professional ministry. 

We are in a time of great spiritual awakening among Christians, people of other faiths, and self-described spiritual but not religious seekers. Insightful spiritual leadership is needed now more than ever to navigate the waves of pluralism, postmodernism, and globalism. Spiritual leaders need to sharpen their mission, administration, outreach, and preaching skills, but they also need to deepen their commitments to spiritual growth and self-care practices to insure healthy and effective ministry over the long haul.
 
 
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Alban at Duke Divinity School, 1121 W. Chapel Hill Street, Suite 200, Durham, NC 27701
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