| SoundHound GM: The Future Of Voice May Not Go By âGoogleâ Or âAlexaâ Katie McMahon, VP and GM of SoundHound, says that Amazonâs Echo will rightly go down in the history books as the first iconic device to which people spoke with their backs turned. But, as McMahon tells Karen Webster, it may not go down as the most universal voice AI platform when all is said and done. Hereâs why. |
| The Most Costly Threat To Subscription Customer Churn Customers who bail on their subscriptions after a few months or a free trial are what occupies most subscription businesses' win-back strategies. Recurly's subscription management expert, Emma Clark, says that may not be the most costly threat to the business, nor the biggest driver of churn. Hereâs what new research says is â and how subscription businesses can fight back by keeping customers from churning at all. |
| | Kiosk & Retail Report™ | | NEW DATA: Can Self-Service Kiosks Serve Up Sales For QSRs? The U.S. self-service kiosk market is now a $717M juggernaut â and growing â dispensing everything from fresh juice to tossed salads. These high-tech, low-touch kiosks have prompted QSRs and restaurant operators to take another look at how to use them to grow their sales without growing their costs. The PYMNTS Kiosk and Retail Report, Food and Beverage Edition examines the ascent of the interactive food and beverage kiosk segment â and how innovators are using them to reinvent the service experience. |
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