Wednesday, January 29, 2020 | Time: 2:00 PM ET / 11:00 AM PT
(Duration: 60 Minutes)
Machine Learning (ML) and Natural Language Processing (NLP) aren’t just futuristic technologies; their potential is beginning to be realized today in contact centers.
Join industry analyst Sheila McGee-Smith and Yasser El-Haggan of Amazon Connect to learn how your enterprise can start taking advantage of ML, AI and NLP to create a better customer experience in your contact center.
Sponsored by:
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You will learn:
What ML and NLP capabilities are being deployed today in the contact center
What impact these capabilities have on key contact center metrics and practices
How your contact center can start leveraging AI and ML
