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Artificial Intelligence

Nokia: The Rise Of Predictive Customer Service
 

Nokia's Rich Crow says consumers just want their phone and cable service to work, and when it doesn’t to just get it fixed. Zero Touch is their answer using AI to identify and fix problems long before they become angry phone calls. Karen Webster got the scoop on how it all works.

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Payments Innovation

NACHA CEO On The Need For … Innovation
 

In payments, speed thrills, but innovation is key. NACHA CEO and President Jan Estep told PYMNTS’ Karen Webster, that there are a whole new crop of innovators using ACH rails to remove friction from what was once considered “part of the process.” She explains.
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Mobile Order-Ahead

Why Wawa Went To Mobile Order-Ahead
 

Wawa has long known that given the choice between an equally convenient good or bad cup of coffee — most consumers will pick the good. But what if it is much easier to get a bad cup? Well, Wawa decided it didn't want to find out — and thus decided to make its coffee and food offerings as convenient (and delicious) as possible, with mobile-order ahead functionality.

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New Report: Upgrade Payment Systems, Build Stronger Communities
 

Can online tools give rec programs a new way to connect with communities? May’s Payments-as-a-Service Tracker™ explores how modern systems are nixing paperwork and building stronger relationships with participants. And, for the Tracker’s feature story, Alexandre Gauthier, VP of marketing for Amilia, discusses how PaaS systems are giving the $250 billion recreation industry a makeover. All this, plus the latest PaaS headlines and rankings of 79 providers in the space, inside the latest Tracker.

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