Amazon Planning New Echo And Home Robot | Legal Pot Starts Pulling Its Retail Weight | VW, Ford To Go Autonomous And Electric Together

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Amazon Planning New Echo And Home Robot; Legal Pot Starts Pulling Its Retail Weight; VW, Ford To Go Autonomous And Electric Together
 
 
 
 
 
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July 12, 2019
 
 
 
 
  Cannabis Commerce
 
 
 
Legal Pot Starts Pulling Its Retail Weight
 

Colorado was the first to legalize recreational pot, and new numbers show the market there has surpassed $1 billion in cannabis revenue. Yet major payments and other challenge remains for the further growth of legal retail pot. What's coming next from lawmakers and suppliers?

 
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  Call Center Commerce
 
 
 
Are Consumers Ready For Chatbot Customer Service?
 

For better or worse, call centers are often retailers’ public face. Customer service can make a stronger impression on consumers than other important factors like price, selection or location. The latest Call Center Tracker examines how true this is for other industries and whether consumers prefer interacting with humans or virtual assistants — and how much it should matter for the future.  Read More...

 
  Retail Pulse
 
 
 
Macy’s Collaborates With Brands For STORY; Kohl’s Accepts Amazon Returns
 

Macy’s is collaborating with Miracle-Gro and DICK’S Sporting Goods for outdoor-themed STORY experiences, and Kohl’s is taking Amazon returns at 1,100 locations. Why is Macy’s teaming up with another retailer as well as an outdoor brand, and why is Kohl’s serving as a drop-off spot for Amazon? Read this week’s Retail Pulse to find out.  Read More...

 
  Today In Data
 
 
 

Enhancing The Customer Experience With Call Center AI

 

Call centers are beginning to rely on artificial intelligence (AI) for greater insights to better service customers who want more personalization and to keep payment data safe from bad actors. Check the data showing how these facilities are innovating with authentication methods as well as fraud protection strategies, while maintaining a fast and seamless customer experience.  Read More...

 
  What's Hot Today In Retail
 
 
- Amazon Works On Home Robot, New Echo Speaker
 
- Colgate-Palmolive Strikes Deal To Buy Filorga Cosmétiques
 
- VW Teams With Ford On Autonomous, Electric Vehicles
 
- Docs Show Walmart Lobbied US Gov About India eCom Rules
 
- RiverPay Facilitates Payments Via Alipay, WeChat At Harrods
 
- Airbnb Rival Sonder Reaches Unicorn Status
 
- Sam’s Club To Offer Same-Day Grocery Pickup Across US
 
- Mastercard Teams With Hertz To Allow Rentals With Debit Cards In Europe
 
 
  Best of PYMNTS.com  
 
- Fighting Crypto’s $1.2B+ Fraud Problem
 
- Mastercard On What’s Next For Transfast
 
- AI That 'Thinks' Like A Fraud Analyst
 
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