Hello,

Coming next week, Amazon will hold yet another Prime Day. Heavily discounted Amazon Ring Wireless Video Doorbell will likely be flying off the shelves — and into the homes of hundreds of thousands of unsuspecting people.

Unfortunately, many of these buyers won’t realise that Ring doorbells have a major security flaw — a flaw that allows attackers to take these security cameras offline.

When Mozilla commissioned research exposing this critical flaw, we told Amazon and they didn’t fix it. Then we told the media, and Amazon still didn’t fix it. So that’s why now we're organising people to force Amazon to act — people like you.

Already thousands of Mozilla supporters have added their names, calling on Amazon to fix the security issues with their doorbell. But to win this campaign, we need your help, too.

Please read the email we sent recently below to learn more about this issue, and add your name on the petition to Amazon.

Thank you,

Christian Bock

Head of Supporter Engagement
Mozilla 

Original Email:

Hello,

Amazon is still ignoring a major security issue with its Ring Video Doorbell. Can you add your name to our petition demanding Amazon fix an issue that lets attackers disable Ring Doorbells?

Research commissioned by Mozilla exposed that attackers can easily take Ring devices, including their security cameras, offline.

We told Amazon about this months ago. We even showed them how to fix the issue. And when they didn't fix it, we published our findings and shared them with the media. But the company still has done nothing, putting at risk millions of people who bought this product believing it would protect their home.

With your help, we want to increase the pressure now. Just recently, Amazon Ring was ordered by the FTC to pay $5.8 million over privacy and security issues. Another big privacy scandal is not what the company wants right now. Let’s use this moment and call on Amazon to fix its Ring Doorbells.

Sign the petition & tell Amazon to fix the security issues with its Ring Wireless Video Doorbell now.

By ignoring this security flaw, Amazon is undermining the core purpose of its own product – while still selling it to customers who likely don’t know it is not working as intended.

And the fix is simple:

• Amazon could improve the security of the device by supporting safer Wi-Fi standards.
• They could make the Ring Doorbells include a fallback mechanism if it spots unusual activity on its connection.
• Amazon could also have its doorbells tell users when they go offline, and send notifications when back online.

Mozilla has long been a critic of Amazon Ring for its privacy practices, collaborations with law enforcement, and harmful impact on communities that are already heavily surveilled. Now, it seems that Ring can’t even deliver on its core promise to users - security.

We believe that the products that customers buy should at least do what the companies claim they do. Together, let’s make sure that Amazon adheres to the bare minimum standard that products can't be disabled by bad actors.

Tell Amazon to fix the security issues with its Amazon Ring Wireless Video Doorbell now.

Thank you for all you do for the internet.

Christian Bock

Head of Supporter Engagement
Mozilla Foundation