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October 6, 2016

CFPB

Five Years Of CFPB Consumer Complaints
 

Mortgages. Debt collectors. Payday lenders. Credit bureaus. Banks and bank accounts. A little over five years in, the CFPB has collected over 680,000 consumer complaints about just about any financial services-related topic there is. PYMNTS took a deep dive into that database to get a clearer picture of who’s the target of those complaints and how they get resolved. We bet you’ll be surprised at what we found – or didn’t.

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X-Border Payments

Tackling The 'One-Size-Fits-All' Global Payments Myth
 

The only thing that comes between a Global Citizen and their cross border money transfer – is the platform that enables it on both ends. Flywire’s Product VP, Jason Moens, tells Karen Webster what goes into building a platform that supports a great experience for both senders and receivers of international payments.
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Mobile Wallet

Making Kohl’s Pay, Pay
 

Just in time for the holiday season, we have the latest mobile payments entrant to take the field: Kohl’s Pay. Kohl’s CTO, Ratnakar Lavu, told PYMNTS that Kohl’s is far from your run of the mill "Fill In the Blank" Pay. So what makes Kohl's Pay different? We’ve got the inside scoop.

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Vantiv OmniReadi Index™

As The OmniReadi Gap Widens (And Stagnates)
 

The disparity between the most and least omnireadi merchants is getting to be downright cavernous. According to the new Q3 2016 OmniReadi Index™, the top 10 percent of merchants improved their omnichannel scores by 16 percent over last quarter, while the bottom 10 percent saw theirs drop by more than 40 percent. And, in between, growth is slowing. That, along with more than 800 data points on the state of retail’s omnireadiness inside the hot-off-the-presses Omnireadi Index.

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