| | These last few weeks have been completely unprecedented. We have been working hard to make the right decisions under difficult circumstances, and we hope that we have so far got this right.
As the situation has continued to develop faster than anyone could anticipate, we have constantly re-evaluated what this should mean for H&M.
Given how the situation has developed over this past week, we have decided to temporarily close our stores in the UK.
Our stores will be closed from 21st March. This will be for an initial period of two weeks, and then we’ll decide what happens next based on the latest advice from the UK government and the World Health Organisation.
We are continuing to navigate this situation together, and would like to thank all our teams nationwide for their dedication and continued support of our stores, our customers and our communities.
As always, we are committed to serving you on hm.com. In order to make your shopping experience as worry-free as possible, we have made some updates:
- We are currently offering free standard delivery and free & flexible returns on all hm.com orders to your home or designated pick-up point.
- We have extended our returns policy from 28 to 100 days, accepting any unused items with original hangtags and a valid receipt.
We’re sorry for the inconvenience and hope that you can bear with us during this difficult time. If you need us, we’re still open at hm.com.
Thank you for your continued loyalty.
H&M | |
|---|
|
|
|
