Powerful CX strategies from brands doing it best -

Hi eMarketer Reader,

All too often, when we consider customer experience (CX) we think of the experience up until the purchase, and not enough on how to engage the customer after the purchase. To think holistically about CX, post-purchase engagement needs to be part of the conversation.

In this Meet the Analyst Webinar, Jeremy Goldman, eMarketer principal analyst at Insider Intelligence, explains how winning organizations are staying ahead of the competition by delivering best-in-class post-purchase experiences for their customers.

Register here for "Post-Purchase Omnichannel Experience." Made possible by Emarsys, this live-video webinar will explore:

• Which brands are deploying a superior post-purchase omnichannel experience—and how you can learn from their examples
• How to increase customer lifetime value and improve ROI
• Which channels (email, SMS, live chat, in-app, etc.) to invest in to deliver the best CX

Please reserve your seat today for Thursday, May 6 at 2pm ET.

This Meet the Analyst Webinar is made possible by Emarsys.

Sincerely,
eMarketer Editors

P.S. Please forward this invite to colleagues and peers who may be interested in this topic. Thank you!

Interested in sponsoring a webinar? Email advertising@emarketer.com