What customers can expect from the brands that serve them -

Hi John,

From touchless payment to scanning a QR code to see a menu, our customer experience has changed a lot over the past year. The pandemic has clearly had a major impact on what customers need from the brands that serve them.

Join us for an upcoming Meet the Analyst Webinar, featuring eMarketer’s principal analyst Jeremy Goldman, as he discusses the shifts brands have made in customer experience, and what consumers will expect from brands in the long term as a result.

Register here for "The Pandemic’s Lasting Effect on Customer Experience." Made possible by Merkle, this live-video webinar will explore:

• The pivots brands had to take to introduce new experiences
• How customer expectations have shifted
• Which of these developments are most likely here for the long run
• Plus! Ask questions, and interact with your eMarketer community of marketing peers

Please reserve your seat today. This live-video presentation will take place on Thursday, January 28 at 2:00 PM ET.

This Meet the Analyst Webinar is made possible by Merkle.

Sincerely,
eMarketer Editors

PS: Please forward this invite to colleagues and peers who may be interested in this topic. Thank you!

Interested in sponsoring a webinar? Email advertising@emarketer.com