| Tokenization: The Security Key For Call Centers Call centers are the path of least resistance for fraudsters, but tokenization can change that, according to IntraNext CEO Patrick Brown and TokenEx co-founder Alex Pezold. Brown and Pezold told PYMNTS how tokenization can protect callersâ sensitive information and why itâs easier for call centers to introduce it than they think. |
| Why Faster Payments Need Flexible Tech Payments are a 24/7 proposition, with requirements that demand technology be always on and always faster. But another key ingredient rests with flexibility. Icon Solutions executives Gene Neyer and Darren Capehorn tell PYMNTS that designing tech with a long-term innovation horizon is crucial in a constantly shifting payments arena. |
| Has Starbucks Lost Its Mobile (Order Ahead) Mojo? Who cares whether consumers didnât go nuts over the Chestnut Praline Chai Tea Latte last holiday season? The real news out of the coffee chain that innovated mobile-order ahead is that itâs losing ground to others who are doing it better. Starbucks says it has plans for giving it a java jolt by making it easier for anyone to use their mobile phone and a Visa-branded Chase card to order and pay and snag rewards points. And help to caffeinate crypto. |
| | Subscription Commerce | | Can AI Reverse The Subscription Churn Curse? Subscription commerce has exploded as a business model, but there are still some kinks to work out. For starters, Recurly CEO Dan Burkhart says that 13 percent of recurring card payments are declined, often leading to involuntary churn of hard-won customers. Thereâs an algorithm for that, Burkhart recently explained to Karen Webster, that can recover those customers before theyâre lost â and the business is out of pocket for goods or services rendered. But only if itâs smart enough to know whoâs most likely to be saved. |
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