Tuesdays, November 19 & 12

2-Week Online Course + Workshop

In Managing Conflict with Colleagues and Patrons will show you foundational strategies for engaging with conflict at work, both internally with colleagues and externally with patrons.

Over two weeks starting Nov. 12, you will learn: 

• Tenets of cultural humility regarding language
• De-escalation techniques
• How to assess your own communication and conflict styles in order to bring self-awareness into all situations.

 Leave this course with the practical skills and confidence to:

• Maintain calm during tense situations
• Adapt to challenges as they arise,
• Know when, if, and how to engage with conflict at work. 

Join as a Group 

Group Rates

Request a discount for groups of 3 or more and work with your colleagues on a project for your library.

Credit Packages

Dedicate a portion of your annual PD budget towards seats in our courses and receive 25% off our lowest price for each seat. 

Allocate seats to staff as needs arise over a 12-month period of your choosing. 

Click here to request more information. 

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