| | Lawyer Meltdown Newsletter |
This month we're talking all about communication - whether that's communicating effectively with your clients in your engagement agreement, communicating more effectively with your team within your firm, or choosing the right communication method, this issue of the Lawyer Meltdown Newsletter has got you covered! As the holiday season approaches, think about how you might communicate better with the people in your life - both at work and at play, with your clients, your colleagues, your family and your friends. Happy Thanksgiving to everyone in the U.S.!
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| | | What Should Your Engagement Agreement Include? | | | In the October issue of the New York State Bar Journal, I contributed an article on what your engagement agreement should include. The article is reprinted with permission from: New York State Bar Association Journal, October 2018, Vol. 90, No. 8, published by the New York State Bar Association, One Elk Street, Albany, NY 12207. The single most important document that defines the attorney-client relationship is the retainer
agreement or engagement letter. Regardless of the type of matter, the value of the deal or anticipated award, having a written engagement agreement or retainer letter is a smart move, even if it is not required.
A written engagement agreement can protect both lawyer and client. It makes the relationship clear to the client, helps the client to value and take the lawyerâs work seriously, and it memorializes the agreement and the scope of work to be performed in the event that any dispute should arise later.
Read More |
Becoming a More Connected Law Firm Leader | | | The November/December issue of Law Practice Magazine was the leadership issue (remember last month's focus on leadership in the Lawyer Meltdown Newsletter?), but my article on becoming a more connected law firm leader also goes to communication. Good law firm leaders recognize that their team is their greatest asset and that the success of both the leader and the firm is dependent upon that team. To get the most from their teams, these leaders stay accessible and connected to their employees instead of remaining behind their desks (or constantly checking their iPhones) and leading from afar. They make time for face-to-face conversations, both with individuals team members and groups. So, how can you become a more connected leader? Learn more |
| | I recently did a series of blog posts for the MyCase blog on law firm communication. The first post in the series, How to Improve Communication with your Small Law Firm Team, provides a step by step guide to internal firm communication that will lead to increased engagement, better productivity, increased loyalty and improved client relations. Stay tuned for my third post in the series, covering how to conduct better meetings. | | |
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November 2018 Webinar: Managing Your Online Reputation: Leveraging Praise and Ethically Addressing Criticism ProLawCLE ,10:30 a.m. Eastern, November 28, 2018 Modern consumers of legal services are increasingly turning to the internet to find and vet lawyers. Word of mouth referrals no longer take place solely through personal contact. Even a referral from a trusted friend or advisor will be followed up by a Google search of the lawyerâs name and/or a scan of various review sites ranging from Avvo to Yelp, LinkedIn or others. This course will show lawyers why online participation matters, cover the basic ethics issues that arise with posting client feedback and responding to online reviews and provide some doâs and donâts for managing your reputation online. Youâll learn how to take advantage of positive reviews and client feedback and how to respond to negative online comments. - Why online participation matters
- Ethical issues with lawyer reviews and ratings online
- Monitoring online commentary about you and your firm
- Effectively counteracting negative online reviews
- How to obtain good client feedback
- Using positive reviews and feedback to your best advantage
- A step by step approach to managing your online reputation
âââââââY ou can always find my upcoming events by checking my calendar here. | | | | One day only! You can save 40% AND get free shipping - even if you are a non-member! Sale includes, "How to Do More in Less Time: The Complete Guide to Increasing Your Productivity and Improving Your Bottom Line." Check out what's for sale! |
Want to Improve Your Marketing? |
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If you want to dial up your marketing, the first step is to get exceptionally clear about your target audience (both clients and referral sources). One way to do that is by completing my Ideal Client Profile workbook.
This workbook takes you step by step through the process of identifying and targeting your ideal clients. It's the same process I use with my consulting clients. | | Learn More |
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