Dear Customers,

Production is ramping up in most parts of the world and demand for the ALEXA Mini LF is increasing. We are working hard at getting more ALEXA Mini LF cameras out to you as soon as possible.
As part of our regular camera testing, we have discovered a potential issue that can occur when removing the Codex Compact Drive too quickly from the camera after a recording stop. While this would not lead to any data loss - even if the recording stopped unexpectedly, the take recorded up to this point will be safely stored on the drive - it would disrupt production and cost time. Therefore, we are working on a Software Update Package (SUP) to address this issue and are projecting the release in Q4 2020. Until then you can avoid this issue by following the 10 second rule detailed below. This pertains to the ALEXA Mini LF running the current Mini LF SUP 6.0.21.

The 10 Second Rule for Removing Compact Drives

After pushing the REC button to stop recording, wait for 10 seconds before removing the Compact Drive. This should eliminate most error messages #97 and #175.

Resetting Errors Messages #97, #100, #175 or #200

If you encounter the following error messages:

Recording stopped due to FPGA failure (error #97)
Recording stopped due to FPGA failure (error #175)
Connection to recording media is not working properly, please try re-inserting (error #100)
Camera has restarted due to a technical problem (error #200)

Reboot the camera with the drive inside. This will clear up the issue in most cases. If you permanently encounter these error messages, please contact ARRI Service.

Other Drive Handling Notes

Make sure that all cameras on set are running the same and the latest version of the camera's Software Update Package (SUP). The lastest ALEXA Mini LF SUP is 6.0.21.
If a Compact Drive is not recognized or only recognized after a very long time, this can be fixed by having ARRI or Codex service update the Compact Drive with new software according to our Email Newsletter "Update Information: Codex Compact Drive 1TB" that was sent out on August 5. For more information, take a look here.

Contact

In case you have questions or recommendations, please contact ARRI Service:
Email:  service@arri.de
Online service request form:
www.arri.com/en/technical-service/technical-support/service-requests
Local service hotline:  www.arri.com/en/technical-service/technical-support/service-locations

You can download this information also as an ARRI Technical Note in pdf form here.

We appreciate your continued support.

Your ARRI camera marketing team