June 11, 2020
AI software assists T-Mobile call center representatives accommodating customers, an approach CIO Cody Sanford says is designed to reduce exposing customers to automated service. Read more â¶
New cybersecurity recommendations for US government target IoT, social media
3 myths of disaster recovery and cloud computing
How to set up a work-from-home âofficeâ for the long term
Building Effective Cyber Training for Your Cyber-Pros
COVID-19 crisis accelerates rise of virtual call centers
The Basics of Software Asset Management
Some Win10 PCs are apparently being upgraded to version 2004 without consent
The COVID-19 pandemic spurs the Cyberspace Solarium Commission policy initiative to issue a set of four security recommendations for the federal government in the wake of the crisis. Read more â¶
DEALPOST
Arcadia makes the transition away from fossil fuels easy and rewarding Read more â¶
Most in IT understand the need for backup and recovery operations, but moving to the cloud has caused some confusion Read more â¶
During the pandemic, and likely well afterward, many people will work outside the office. Hereâs what you need to do so your home workspace will support your work â and wonât wreck your body â over the long term. Read more â¶
Even as enterprise spending on cybersecurity tools and products has skyrocketed in recent years, cybercrime continues to run rampant, and shows no signs of slowing down. Read more â¶
Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest. Read more â¶
If you are newly responsible for Software Asset Management (SAM) or simply curious about SAM, then this guide is for you. It details the basics of a traditional SAM practice and how they can help organizations realize their software investment and more! Read more â¶
Iâm seeing an increase in the number of people who claim that their Windows 10 version 1903 or 1909 computers were upgraded to version 2004, without warning. The behavior might be due to a bug in the way Win10 handles âPause updates.â Read more â¶
