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Hired into a brand-new medical staff quality specialist position, and with no previous experience in medical staff services, Raechel Rowland, RN, BSN, LSSGB, faced the daunting task of overhauling Ascension Borgess Health’s existing OPPE and FPPE processes to step up compliance with Joint Commission standards, improve practitioner performance and engagement, and enhance the overall patient experience.
In this 90-minute webinar, Rowland reveals how she leveraged this outsider’s perspective to learn the ropes of OPPE and FPPE, identify improvement opportunities in Ascension Borgess’ existing processes, and rally colleagues across disciplines to completely transform the Michigan hospital’s approach to professional practice evaluation. Joining her is Larry Carpenter, the facility’s resident Lean Six Sigma guru, who helped Rowland distill key findings from her preliminary gap analysis into a range of organizational and process improvement tools, including an A3 diagram, current and future state maps, a cycle time algorithm and escalation process, and a root cause analysis.
Since launching this Lean-powered initiative last year, Rowland and her colleagues have built a robust, completely electronic OPPE and FPPE program supported by a detailed policy and comprehensive clinical indicator summary tool. Meanwhile, Ascension Borgess’ list of delinquent evaluations has dwindled from 48 entries to four. These impressive strides earned Rowland and Thomas Rohs, MD—the redesign’s top physician champion—the 2017 Credentialing Resource Center's (CRC) Excellence in Medical Staff Collaboration Award. |
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|  | Thomas Rohs, MD and Raechel Rowland, RN, BSN, LSSGB
at the 2017 CRC Achievement Awards. | | | | Tune in to this webinar on September 12th for practical takeaways from Ascension’s OPPE and FPPE overhaul and special access to the top Lean tools Rowland harnessed in the initiative. |
| Apply to the 2018 CRC Contests to showcase your own important field work. Winners will receive free admission to and recognition at the 2018 CRC Symposium in Las Vegas, Nevada. | | | | |
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