The Dangers of Demonizing AI As more individuals, governments and companies see artificial intelligence as evil, it becomes clear that we need metrics to ensure that AI is a good citizen. Read More Customer-Led Automation Changes the Service Game Customer self-service is ready to take the next step toward customer-led service, where enterprises are supporting requests from bots as often as from people. Read More Continuous Learning the Key to IT Skills Gap CIOs and IT leaders struggle to fill IT positions with staff who hold the right skills. But the answer is right under their noses: Educate existing teams. Read More How to Prep Your Career for the AI Job Apocalypse Will your job end up being automated or eaten by an AI or robot? Here's a deeper look at careers that will continue to be in high demand in the decade ahead. Read More Human Capital Management Technology May Be 'Demo Candy' AI is being embedded in human capital management applications, but there are many reasons they're not necessarily ripe for prime time, according to Gartner. Read More |