Beyond ChatGPT: How AI agents actually work (and why your business needs them)
7 hours ago
Hi there, Think AI is just about chatbots and content creation? Think again. While most companies are still figuring out ChatGPT, a new category of AI is quietly transforming how businesses operate: AI agents.
Unlike traditional AI that simply responds to prompts, AI agents can actually do things. They plan, make decisions, and execute complex tasks without constant human supervision.
AI agents work by accessing and combining data from multiple sources across your organizationâdatabases, documents, customer interactionsâto make intelligent decisions and take autonomous action. They can handle complex, multi-step processes that would typically require significant manual work.
The key difference is that AI agents don't just provide answers; they actively solve problems by planning, coordinating with other systems, and executing tasks to achieve specific business goals.
"A Practical Guide to Agentic AI for Customer Experience" from Snowflake covers:
How AI agents actually work (in plain English) 5 practical ways they can transform your customer experience Real case studies from companies already using them The technical requirements you need to know How to avoid common implementation pitfalls This isn't just another overviewâit's a practical resource that shows you exactly how AI agents can drive measurable improvements in your customer experience and marketing ROI.
