WardsAuto Dealer Fixed Ops
WardsAutoDealer Fixed Ops Edition

AUGUST 12, 2021

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How Car Dealers Can Keep, Win Back Service Customers

U.S. dealers earned $111.2 billion in service and parts sales in 2020, a third of the vehicle maintenance and repair industry’s total revenue, according to the National Automobile Dealers Assn. Local repair shops and car-care chains get the rest.

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Largest Dealer Groups Report Big Gains in Fixed Operations

Despite the gains, fixed ops as a department – especially in warranty work – continues to lag the astronomical gains the dealer groups are putting up in other profit centers: in new- and used-vehicle gross profits, and finance & insurance.

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How Car Dealers Can Handle an OSHA Visit

“If you don’t have a written (safety) program, (OSHA) will smell blood,” Summit Automotive Partners’ Brian Boase tells the Association of Dealership Compliance Officers.

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