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Join Us for a Complimentary Webinar
| Wednesday, June 3, 2020 | Time: 2:00 PM ET / 11:00 AM PT (Duration: 60 Minutes) |
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Contact Centers have quickly transformed during the Coronavirus pandemic to a work-from-home model. However, agents are facing challenges and demands that they’ve never encountered before. You can empower your agents to keep performing at their top level by integrating your CRM seamlessly with the agent desktop.
Joina representative of John Hancock Financial Services about how they provided agents with more functional tools, taking advantage of Salesforce integration of CRM and contact centers. You’ll also hear from leading industry analyst Sheila McGee-Smith and a representative of Salesforce. |
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| In addition, you will learn: The state of integrations between CRM and contact center systems How tighter integration between these systems can benefit agents and enhance productivity Tools for helping agents work effectively from home |
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| | | Sheila McGee-Smith President & Principal Analyst McGee-Smith Analytics |
| | | Patrick Beyries VP, Product Management, Salesforce Service Cloud |
| | | Tracy Kelly AVP, Shared Services Contact Center, John Hancock |
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| | | Moderator: Eric Krapf GM & Program Co-Chair, Enterprise Connect, Publisher, No Jitter |
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