Customer Service in Assisted Living: Strategies for Building Successful Partnerships

Kelly Smith Papa, MSN, RN
Carol Marshall, MA

Take action and boost your facility’s reputation with this guide that helps cultivate strong customer service skills in your nurses, frontline staff, and any other staff members who interact with residents and families. This resource provides insight into building partnerships between residents, families, staff, and the media to manage risk and avoid litigation.

customerservice@hcpro.com | www.hcmarketplace.com

©2016 HCPro, a division of BLR | All rights reserved 35 Village Road, Suite 200, Middleton, MA 01949
Phone: 800-650-6787 | Fax: 800-785-9212

You are receiving this message at newsletter@newslettercollector.com as a benefit from HCPro. If you prefer not to receive messages like this in the future, click here to remove yourself from this list or change your email preferences. Your request will be processed within 10 days, as required by law. You may receive additional promotions within that time.

MAGNET(TM), MAGNET RECOGNITION PROGRAM(R), and ANCC MAGNET RECOGNITION(R) are trademarks of the American Nurses Credentialing Center (ANCC). The products and services of HCPro are neither sponsored nor endorsed by the ANCC. The acronym "MRP" is not a trademark of HCPro or its parent company. HCPro is not affiliated in any way with The Joint Commission, which owns the JCAHO and Joint Commission trademarks, the ltcreditation Council for Graduate Medical Education, which owns the ACGME trademark, or the ltcreditation Association for Ambulatory Health Care (AAAHC). HCPro is not affiliated in any way with the Institute for Healthcare Improvement (IHI).