Scenario: A manager and an employee grade the employee drastically differently during a review. How can they get on the same page?
Jessica Kassel, head of talent, Heat
I’d first start by looking at the consistency and structure of employee/manager check-ins. How productive are those conversations? Are there notes and next steps outlined? If both are walking away from those check-ins with slightly different expectations, that will only compound in a negative way over the course of the performance year. I’d suggest looking at ways to increase the quality (and sometimes the quantity) of those meetings as well as how both sides are working on improving their communication.
Laura Small, vp and director of people, RPA
I actually love it when this happens, because there’s an opportunity there for real candor. The manager should get really curious, and ask the employee why they rated themselves so highly. Maybe they have achieved a bunch of great stuff that their boss has zero visibility to, or they may not understand what’s expected and be focused on the wrong priorities.