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The Challenge: Breaking out from data silos
In this case study, interim CEO Michael Gannon explores the challenges Prince George’s County Memorial Library System (PGCMLS) faced in providing digital services to its patrons.
He says that the library's digital needs ranged from digital signage to a mobile app, and that it had become increasingly difficult to manage the different systems. For all their usefulness, the different systems were “silos” incapable of talking to one another.
Using the Communico suite, PGCMLS migrated from a fragmented, multi-vendor approach to an integrated cloud based platform. They now find themselves able to provide what their customers expect.
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