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Free Webinar: Build Agility into Your Contact Center
| Wednesday, November 4, 2020 | Time: 2:00 PM ET / 11:00 AM PT (Duration: 60 Minutes) |
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The pandemic has provided a new opportunity for contact center decision-makers to reflect, reassess and rethink the way we do business, and better prepare for what is coming next. Creating built-in adaptability prepares you and your team to be ready for anything.
Join this webinar to be ready to drive agility and performance across your workforce strategy, operational monitoring, and service model; conquer surprise disruptions; and capitalize on new opportunities. |
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| In addition, you will learn: Strategies to build a productive and engaged distributed workforce How to leverage tools and techniques to detect and act on early warnings How to be flexible enough to handle demand swings |
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| | | Cheryl Helm Contact Center Consultant Helm Communications, Inc. |
| | | Chris Bauserman VP of Segment & Product Marketing NICE inContact |
| | | Moderator: Eric Krapf GM & Program Co-Chair, Enterprise Connect, Publisher, No Jitter |
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