In our new half-day course, Customer Service Training for Frontline Staff, you'll delve into the art of providing exceptional customer service tailored to diverse patron needs. Learn effective communication techniques to engage with patrons courteously and empathetically, fostering positive interactions and building lasting relationships. Discover best practices for handling inquiries, resolving complaints, and addressing challenging situations with confidence, compassion, and professionalism. Join us on Wednesday, September 25 online.

Course Features

• Live sessions: Guest speaker presentations by leaders in their field. (All sessions are recorded for on demand access for six months after the course ends.) 
• Facilitated discussions: Audience participation in Q&A and discussion with guest speakers.
• Early access on-demand resources: Access to a series of past live session archives from Library Journal and School Library Journal courses to explore at your own pace. 
• Online Classroom: The virtual learning platform that holds all course content and is accessible for six months after the course ends. 

De-escalation Training for Libraries 

Thursday, May 30

Why take this course: In this course, you will learn trauma-informed, equity-centered practices for de-escalation in order to maintain a calm environment at your library. You will learn tools that focus on proactive preparation to ensure you are set up for success and can diffuse potential moments of conflict or tension. Live sessions will be available on-demand.

Who should take this course: Any librarian or educator who faces safety risks, high tension, or conflict in the workplace. This course will be particularly good for frontline workers and those who come into the most contact with disgruntled patrons or students.

Join as a Group 

Group Rates

Request a discount for groups of 3 or more and work with your colleagues on a project for your library.

Credit Packages

Dedicate a portion of your annual PD budget towards seats in our courses and receive 25% off our lowest price for each seat. 

Allocate seats to staff as needs arise over a 12-month period of your choosing. 

Click here to request more information. 

Spring Deals! 

Individual Tickets 

Buy one get one 50% off!

Purchase one seat to any of our Spring 2024 courses and receive 50% off the price of one seat to a Fall 2024 online course.

Group Tickets 

Buy three get one free!

Use code BUY3GET1 to purchase 3 seats to an April, May, or June course & get 1 additional seat free to the 2024 course of your choice.  

* October Library Management Training 8-week course not eligible for 50% discount.

No promo code needed for purchase of Spring course. Once order has been completed a 50% off code will be emailed to you. 

Must purchase first course on or before June 5, 2024.

*Free seat must be of equal or lesser value.  Good for new registrations only.  All seats must be booked together, including any free seats earned.  Offer good thru June 5, 2024.