Learn tactical strategies and build your communication skills for dealing with conflict in your library. Check out our online courses.

Safety and De-Escalation Foundations for Frontline Staff

Keep your colleagues, patrons, and yourself safer by learning best practices for sustaining library safety.

Managing Conflict with Colleagues and Patrons - Nov.

Enhance your work life and relationships by learning how to approach conflict and challenging conversations with confidence.

De-escalation Training for Libraries

Create a safer library by learning to de-escalate conflicts with compassion and confidence.

Managing Conflict with Colleagues and Patrons - May

Create a safer, warmer, and more inclusive library by learning how to approach and resolve conflict with confidence

All attendees are eligible to receive a certificate of completion and PD credit hours. Hours vary based on length of course.

Join as a Group

Group Rates

Request a discount for groups of 3 or more and work with your colleagues on a project for your library.

Credit Packages

Dedicate a portion of your annual PD budget towards seats in our courses and receive 25% off our lowest price for each seat.

Allocate seats to staff as needs arise over a 12-month period of your choosing.

Click here to request more information.