Hi John,
Three-quarters (75%) of US customers say that customer experience (CX) is a factor in their purchasing decisions, yet only half (49%) feel that brands deliver a worthwhile experience. To help bridge the gap between expectation and experience, we invite you to read this report, compliments of Webex CPaaS Solutions.
Enjoy the report,
eMarketer Editors
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 | | | Consumers expect seamless messaging from the brands they support, according to Webex CPaaS Solutions.
This report will provide you with findings from a survey of 1,500 US consumers, who share their attitude toward brand messaging channels. This exclusive data is essential in helping brands earn their customers’ trust through humanized experiences and cross-channel communication.
Download this report to: - Gain consumer insights to inform and shape your CX strategy
- Find the balance between delivering the human connection customers want, while maintaining the ease that digital communication provides
- Learn how enterprise communications platform as a service solutions can help turn disjointed multichannel exchanges into a unified and personalized omnichannel customer journey
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